How to make an Appointment
- Book online via Patient Access
- In Person
- Call Reception on 020 8335 6600 between 8.00am and 6.30pm, Monday to Friday.
Same Day Booking Appointment System
We operate primarily a ‘Same Day Booking’ Appointment System and will endeavour to see everyone who requires an appointment on the same day.
Urgent medical problems will always be accommodated but please ensure the receptionist knows you feel you have an urgent medical problem.
2 appointments of each surgery every morning and 2 every afternoon, can be booked up to 4 weeks in advance.
All other appointments are booked by phoning or online each weekday morning from 8.00am. We advise you to phone as soon as possible from 8.00am if you need a same day appointment. You may hit the engaged tone but keep trying as usually about 30 appointments are made in the first 30 minutes!
We cannot deal effectively and safely with more that one major problem or 2 minor problems in a 10 minute appointment. Presenting us with a long list can simply result in rushed, potentially poor decisions. The doctor may therefore advise a further appointment. For more information please read this article.
Requests for a telephone call will be entered at the end of the surgery on the morning for that day and should be received at the Practice by 10.00am. Your call will usually be returned after morning surgery between 11.30am to 3.00pm.
Reception is closed from 12.30pm – 1.30pm but if you have an urgent problem a staff member will be available to take phone calls.
Methods for cancelling your appointment are: